Author: Joseph Michelli
Edition: 1
Binding: Hardcover
ISBN: 0071773541
Edition: 1
Binding: Hardcover
ISBN: 0071773541
Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System
Joseph Michelli, author of The Starbucks Experience and The New Gold Standard, is among the world's top authorities on the principles of creating an organizational culture dedicated to service excellence.
On Sale! The softcover copies are now $9.95 each for any quantity ordered! If you would prefer to order bulk quantities by phone or fax,please use our Prescription for Excellence Bulk Order Form in .pdf Format. Title: Prescription for ExcellenceAuthors: Joseph A. Michelli, Ph.D. Format: Softcover - This book is also available in HardcoverPublisher: Co-Published with McGraw HillPub. Date: April 2011Pages: 306Edition Number: 1stLanguage: EnglishISBN-13: 978-0-07-178045-2ISBN-10: 0-07-178045-9Product Dimensions: 9" x 6" x .75"Book topic: Leadership Synopsis: In Prescription for Excellence, Michelli provides an inside look at an organization that has become the envy of its industry—and explains how you can dominate your own industry by using the same approach. UCLA Health System is revered worldwide for its top-tier patient/customer care. Great physicians, nurses, researchers, and staff are only part of the equation; UCL A's overall success is a re...
In these bestselling books, he examines how leading service companies dominate their respective industries with innovative customer experience strategies. Now, Michelli turns his attention to one of the most complex, controversial, and critical industries-healthcare. In Prescription for Excellence, Michelli provides an inside look at an organization that has become the envy of its industry-and explains how you can dominate your own industry by using the same approach. UCLA Health System is revered worldwide for it
Prescription for Excellence (Hardcover)
Prescription for Excellence (Hardcover)
Prescription for Excellence provides an inside look at UCLA Health System and explains how you can dominate your own industry by using same approach to create world class customer experience. Adobe Digital Editions eBook.
Leadership lessons for delivering world-class service from UCLA Health System! Joseph Michelli, author of The Starbuck "s Experienceand The New Gold Standard, is among the world "s top authorities on creating an organizational culture dedicated to service excellence. In his bestselling business guides, he examines how leading service companies dominate their respective industries with innovative customer-experience strategies. Now, Michelli turns his attention to one of the most complex, controversial, and critical industries 'healthcare. In Prescription for Excellence, Michelli provides an in
Leadership lessons for delivering world-class service from UCLA Health System! Joseph Michelli, author of The Starbuck "s Experienceand The New Gold Standard, is among the world "s top authorities on creating an organizational culture dedicated to service excellence. In his bestselling business guides, he examines how leading service companies dominate their respective industries with innovative customer-experience strategies. Now, Michelli turns his attention to one of the most complex, controversial, and critical industries 'healthcare. In Prescription for Excellence, Michelli provides an in
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UCLA Health System is revered worldwide for it
