Author: Stephanie G. Sherman
Edition: 1
Binding: Paperback
ISBN: 0787943924
Edition: 1
Binding: Paperback
ISBN: 0787943924
Total Customer Satisfaction: A Comprehensive Approach for Health Care Providers
A valuable tool for any health care leader dedicated to improving the quality of care and enhancing patient satisfaction.
Total Customer Satisfaction reports on the breakthrough methods used by award winning hospitals and health care organizations to achieve top-rated national status in customer satisfaction. Learn from top experts in the field how to create and implement a total customer satisfaction tactical plan that will boost customer satisfaction ratings in your health care organization.
Combining theory and discussion with a practical `action plan' format, Sherman challenges the reader to think about solutions, not just ideas.
--Irwin Press, president, Press, Ganey Associates, Inc.
Whether you're a CEO, a caregiver, or simply someone who cares about the results of service initiatives, you'll find plenty of great ideas in this book.
--Mark C. Clement, president and CEO, Holy Cross Hospital, Winner, 1994 AHA Great Comebacks Award, 1996 International Enterprise Award for Customer Satisfaction, 1998 Global Best Practices Award for Customer Service
Total Customer Satisfaction reports on the
Stephanie Sherman - Total Customer Satisfaction (1998) - Used - Trade Pap
goHastings Books Music Movies Video Games Electronics Trends Used Visit Our Store Total Customer Satisfaction Stephanie G Sherman Format: Trade Paper (Paperback) Condition: Used Release Date: 12/31/1998 SKU: 284233944 EAN: 9780787943929 ISBN: 0787943924 goHastings website and Hastings Retail Store discounts, coupons and gift cards are not valid for use on eBay.Due to the nature of used and PV products; booklet inserts, digital content and manuals are not guaranteed in our used video games, used
Categories: Patient satisfaction, Consumer satisfaction. Contributors: Stephanie G. Sherman - Author. Format: Paperback
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Combining theory and discussion with a practical `action plan' format, Sherman challenges the reader to think about solutions, not just ideas.
--Irwin Press, president, Press, Ganey Associates, Inc.
Whether you're a CEO, a caregiver, or simply someone who cares about the results of service initiatives, you'll find plenty of great ideas in this book.
--Mark C
ombining theory and discussion with a practical `action plan' format, Sherman challenges the reader to think about solutions, not just ideas.
--Irwin Press, president, Press, Ganey Associates, Inc.
Whether you're a CEO, a caregiver, or simply someone who cares about the results of service initiatives, you'll find plenty of great ideas in this book.
--Mark C. Clement, president and CEO, Holy Cross Hospital, Winner, 1994 AHA Great Comebacks Award, 1996 International Enterprise Award for Customer Satisfaction, 1998 Global Best Practices Award for Customer Service
Total Customer Satisfaction reports on the
