I'm Sorry to Hear That

Author: Susan Keane Baker
Edition: 1
Binding: Paperback
ISBN: 0974998656

I'm Sorry to Hear That: Real Life Responses to Patients' 101 Most Common Complaints About Health Care

From the patient's perspective, a complaint about healthcare or service is an urgent statement of fact.
I'm Sorry to Hear That...: Real Life Responses to Patients' 101 Most Common Complaints about Health Care, ISBN-13: 9780974998657, ISBN-10: 0974998656
"I am here where I don't want to be", "I am frightened and unsure what will happen next", "I put my trust in you, and now something is wrong", "How can I be sure I will be okay?" When you respond to a patient's complaint, you are responding to the patient's sense of helplessness and anxiety. The service recovery scripts offered in this book can help you recover a patient's confidence in you and your organization. "I'm Sorry to Hear That.." Real Life Responses to Patients' 101 Most Common Complaints About Health Care provides you with: More than 300 responses you can choose from when patients complain about billing, service quality,

I'm Sorry To Hear That: Real Life Responses To Patients' 101 Most Common Complai

Product Category :Books ISBN :0974998656 Title :I'm Sorry to Hear That: Real Life Responses to Patients' 101 Most Common Complaints About Health Care EAN :9780974998657 Authors :Leslie Bank, Susan Keane Baker Binding :Paperback Publisher :Fire Stater Publishing Publication Date :2008-12-30 Pages :114 Signed :False First Edition :False Dust Jacket :False List Price (MSRP) :18.95 Height :0.4000 inches Width :6.9000 inches Length :9.1000 inches Weight :0.6000 pounds Keywords :business Condition :G

payment | shipping rates | returns I'm Sorry to Hear That: Real Life Responses to Patients' 101 Most Common Complaints About Health Care Product Category :Books ISBN :0974998656 Title :I'm Sorry to Hear That: Real Life Responses to Patients' 101 Most Common Complaints About Health Care EAN :9780974998657 Authors :Leslie Bank, Susan Keane Baker Binding :Paperback Publisher :Fire Stater Publishing Publication Date :2008-12-30 Pages :114 Signed :False First Edition :False Dust Jacket :False List P

Book annotation not available for this title. Title: I'm Sorry to Hear That... Author: Baker, Susan Keane Publisher: Fire Starter Pub Publication Date: 2008/12/30 Number of Pages: 114 Binding Type: PAPERBACK Library of Congress:

Author: Baker, Susan Keane, Bank, Leslie ISBN-10: 0974998656

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"I am here where I don't want to be", "I am frightened and unsure what will happen next", "I put my trust in you, and now something is wrong", "How can I be sure I will be okay?" When you respond to a patient's complaint, you are responding to the patient's sense of helplessness and anxiety. The service recovery scripts offered in this book can help you recover a patient's confidence in you and your organization. "I'm Sorry to Hear That.
I am here where I don't want to be", "I am frightened and unsure what will happen next", "I put my trust in you, and now something is wrong", "How can I be sure I will be okay?" When you respond to a patient's complaint, you are responding to the patient's sense of helplessness and anxiety. The service recovery scripts offered in this book can help you recover a patient's confidence in you and your organization. "I'm Sorry to Hear That.." Real Life Responses to Patients' 101 Most Common Complaints About Health Care provides you with: More than 300 responses you can choose from when patients complain about billing, service quality,